Terms and Conditions
The following T&Cs apply to all orders placed via our online shop.
2. Contractual partners, conclusion of the contract
The purchase contract has materialised with Ulli.design.
The representation of products in our online shop shall not constitute a legally binding offer, but rather a non-binding online catalogue. You may add our products to your basket under no obligation and amend your binding order at any time prior to submission by using the correction tools provided and explained during the order process. By clicking the confirmation button, you submit a binding order for the goods within the shopping basket. Confirmation of your order will be sent via email upon submitting the order
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. Upon submitting your order, you will be transferred to the PayPal website. Here you can enter your payment details and confirm your payment via PayPal. You have now entered into a binding agreement with us.
3. Contractual language, storing contract text
The languages available for concluding the contracts are German and English.
We save the contract text and send you your order information and our T&Cs by email. You can view and download these T&Cs from our website at any time. You can view your previous orders from our customer login page.
4. Delivery terms
We deliver free of charge within the EU for more than 3 items. Recipients outside the EU will be contacted and informed about delivery costs prior to delivery.
We use standard shipping methods. Collection of goods in person from Wiesbaden is possible upon arrangement.
The following payment options are available in our shop:
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. You will be transferred to the PayPal website. Here you can enter your payment details and confirm PayPal’s use of your details and your payment via PayPal.
If you have selected to pay by credit card, you must not be registered with PayPal in order to pay the invoice. The payment transaction will be processed after dispatch of goods and your card charged upon verifying that you are the legal cardholder by your credit card company at the request of PayPal. Further information is provided during the ordering process.
If you have selected to pay by direct debit, you must not be registered with PayPal in order to pay the invoice. Upon confirming your payment method, PayPal will issue you a direct debit mandate. PayPal will inform you of the date on which your account will be debited (pre-notification). After submitting the direct debit mandate, PayPal will request payment transaction from its bank upon dispatch of goods. The payment transaction will be processed and your account debited. Further information is provided during the ordering process.
If you have chosen PayPal (directly via your PayPal account), you must be registered and verify your details in order to be able to process payment. We request payment from PayPal upon dispatch of goods. The payment transaction is automatically processed. Further information is provided during the ordering process.
6. Retention of title
The goods shall remain our property until full payment has been made.
7. Transport damage
If goods are supplied with visible signs of transport damage, please notify the shipper and us as soon as possible. Failure to file a complaint or to contact us does not have any influence on your legal warranty claim. This will, however, help us to validate our own claims toward the courier and/or transport insurance.
8. Warranty and liability
Statutory warranty rights shall apply. Information on additional guarantees and more detailed conditions can be found with the product and on certain pages in our online shop.
We are without limitation liable for any damages caused by us, our legal representatives or agents
- in the case of damage resulting from death, physical injury or harm to human health,
- in the case of intentional or grossly negligent breach of duty
- in the case of guarantee promises, where agreed, or
- in the case the scope of application of the product liability act is introduced.
In the case of a violation of key contractual obligations, whose fulfilment enables the proper implementation of the contract and the observance of which the contractual partners regularly rely upon (cardinal obligation) through slight negligence by us, our legal representatives or agents, this liability is restricted to the sum of the predictable damage which can be typically calculated. All other claims for damages shall be excluded.
10. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR) which can be found at http://ec.europa.eu/consumers/odr/.
We are willing to participate in extrajudicial arbitration proceedings prior to a consumer arbitration board.
The board responsible is the General Consumer Arbitration Board (Allgemeine Verbraucherschlichtungsstelle) at the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.